Hotel Bardo - Adults Only

I visited Tulum in September, and I must say Hotel Bardo did not disappoint! Our experience was everything we wanted and more. Although set off the beaten path, the location was perfect for what we wanted to do. (I do recommend renting a four wheeler for getting around town and getting to the beach though.) The customer service was top tier; everyone at the front desk was very responsive. (You have to communicate via whatsapp). The food was also delicious. The minor cons are the water in the plunge pool is really cold at night. The lighting in the room is dim if you plan to put on/wear makeup. Otherwise, I would definitely plan to stay here again.

Amazing pool area, with great cocktails on the menu and no kids allowed. The reception staff was also super helpful and gave us great recommendations to go out. The rooms are exactly like on the picture, modern and clean.

Bardo is… unique… When arriving at night, at the front desk, we could already feel that the atmosphere was different then other places we’ve been too. At the very first step you make your way to your room, you know that you are on a journey. When passing by the pool with all those trees, plants, lights, and decorations it gets clearer why you came here. You can feel the balance and respect that has been put in between the style of the infrastructures and the nature that is surrounding it, making it a place of harmony. Once we’ve arrived at the end of the path to our room, we could only be amazed by the simplicity, authenticity and taste of decoration. We were about to live in connection with Mother Nature. The transformation starts here. Not only the hotel made us feel reconnected to nature but the themazcal made us reconnect to our true selves and we felt more alive. It’s an incredible experience that I recommend to anyone who meditates and is looking for a higher self awareness and spiritual connection. Also the staff made us feel welcomed and took great care of us at anytime and any moment! Special thanks to Jay, Fernando and Shio at the front desk, who were really helpful and devoted when ever we needed help; to Alejandro, Martin, Manual, and Martin for there smiles, positive vibes and sympathique but professional way of being; to Gloria and the massage team who are very professional and caring; to Diego and Claudia, for they’re open hearts, minds, spirits and amazing work; to the cooking staff for there delicious dishes; to the security staff, who made us feel safe; and finally to the cleaning and gardening staff that makes this places magnificent, cared, respected and always tidy. And, of course, a big thanks to all the other staffs part of Bardo that we didn’t mention and made this place possible. Thanks to you, Bardo, we found a place of harmony, beauty, spirituality and wellbeing.

We really enjoyed our stay at this lovely hotel and would choose it again if ever in Tulum. The place is absolutely stunning, a true oasis, and we loved coming back to it after a busy day outside. Both public spaces and the room are beautifully decorated and surrounded by nature. The entire team was helpful and accommodating (shout out to Jay from the front desk!) and communicating with them over whatsapp was very convenient. As other reviews mentioned the hotel is a bit isolated but for us it worked well - we never choose to stay in touristic zones where there is nothing but hotels. We easily walked (during different times of the day) to the city centre and to the vibrant neighbourhood La Veleta to have dinner. Its a nice and safe walk.

Every aspect of my visit was nothing short of perfect.From the moment we arrived, Fernando and Jay ensured a seamless check-in process, setting the tone for an unforgettable stay. Leo's attentive service throughout our time there was exemplary, always going above and beyond to cater to our needs and preferences. The efforts of Julian (explaining Vardı) and Eddy did not go unnoticed; their professionalism and commitment to guest satisfaction added an extra layer of comfort to our stay. The facilities were impeccable, the culinary experiences at Bardo and Milam were outstanding, and the attention to detail in every aspect of the service truly exceeded our expectations.